FAQ

We work in a customer-central way, and our priority is you! Read below for the questions our customers often ask.

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    Price Related Questions

    1. How is the cost for blinds work calculated?

    Ours is an hourly based service. You pay only for the amount of time our staff spent at your property.

    2. If you need more time than expected, can you stay and just finish the job?

    Extending the time needed for completing the job is usually possible, but it depends on the schedule of our staffs. In case the team isn’t available, a follow-up visit will be arranged.

    3. What are your payment options?

    We accept credit, debit cards and cash.

    4. Why do I have to pay a deposit to place my order?

    We make all blinds for the exact measurements of your windows, so we take a deposit to cover the materials and time involved. If you cancel your order after the blinds are made, it’s extremely hard for us to then fully reuse them for another customer.

    Additional Services

    1. What are the minimum and maximum sizes of blinds that you can make?

    This varies for the type of blind required. It is best to contact us directly to ascertain the answer to this.

    2. Do you offer a guarantee?

    Yes, we provide a 2 year guarantee on all work carried out.

    3. Do you provide blinds as supply only?

    Yes, if you’re happy to measure your windows and fit the blinds once they’re made, we’ll create them to your requirements and deliver them to you. You can see our online range here.

    4. How quickly can you visit me?

    This will depend upon the time you contact us. We can in some circumstances come out to visit the same day, but as a general rule we can usually come out within a couple of days of the enquiry. As always we will try our best to accomodate all our customers needs.

    Other Service Related Info

    1. Are the blinds safe for children and/or pets?

    Yes, most definitely. There are very strict guidelines for the manufacture and installation of all window blinds which we must adhere to. All blinds come with cord tidies and quick release clips to prevent strangulation primarily of young children, but this also makes them safe around pets too.

    2. How much experience do you have in the blinds industry?

    We have over ten years experience, which makes us ideally placed to give you informative advice on choosing your blinds. It also gives you peace of mind that the blinds will be fitted to perfection when we return.

    3. Once I’ve placed my order, how long do I have to wait to have the blinds installed?

    This depends upon the type of blind ordered. Most ranges take 2-3 weeks, some more specialist ranges can take a little longer. We do offer a fast track service on vertical blinds, subject to fabric availability. This can get the blinds ready in 3-4 working days.

    4. Which areas do you cover?

    The map below shows our rough coverage area in the North West. We may be able to travel further for certain types of work, so please get in touch if you’re unsure. We also provide blinds as supply-only, so if you’re not in our range, you can order your made to measure blinds with us, and have them delivered with instructions!t right.

    5. Do you fit conservatory blinds?

    Yes, we do, and we can fit blinds to both the windows and roof of your conservatory. For more information on our conservatory blind fitting, visit our Conservatory Blinds information page.

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